Terms of service

1. Who we are

Tellux is a trading name of Jack Jeffries. Email contact@tellux.co.uk.

2. The service

Tellux shows planning applications from the councils you choose, helps you write letters to the people behind them, and can print and post those letters for you. Planning information comes from council registers through a data supplier. We work hard to keep it accurate but can't promise it's complete or up to date, so check anything important with the council.

3. Your account

• You must be 18 or over and signing up for a business, not as a private consumer.
• Give accurate details, keep your password to yourself, and tell us if you think someone else has used your account. You're responsible for what happens under it.

4. Plans and payment

• While Tellux is in beta, plans are free. We'll give you at least 30 days' notice by email before we start charging, and you won't be charged unless you choose a paid plan.
• Paid plans are billed monthly in advance and renew each month until you cancel. Prices are in pounds. We aren't VAT-registered, so no VAT is charged.
• You can cancel at any time in Settings. You keep access until the end of the month you've paid for, and we don't refund part months.
• If you signed up as a private consumer by mistake, tell us within 14 days and we'll refund any payment for the unused part of the month.

5. Letter credit and posting

• Credit you add is only for posting letters through Tellux. The price per letter is shown before you post.
• If a letter can't be printed or posted, its cost goes back on your balance automatically.
• Unused credit doesn't expire while your account is open. If you close your account, ask us and we'll refund what's left.
• You can set a monthly limit on what you spend in Settings.

6. Writing to homeowners

The addresses in Tellux belong to real people. Both you and we are responsible under data protection law for how they're used. When you use Tellux you agree that:

• You're responsible for your own letters as a controller under UK data protection law, and you'll follow it.
• You'll only use addresses and other details from Tellux to write to people about the work in their planning application. You won't copy them into other lists, phone or email people you found through Tellux, or knock on their door because of it.
• You won't write to anyone who has asked not to get letters, including letters you print yourself. Tellux hides those addresses and blocks letters to them.
• You won't remove, cover or change the notice Tellux prints at the bottom of every letter explaining where the address came from and how to stop letters.
• Every letter will show your real business name and a postal address, and if you're a limited company, your company number and registered office.
• Your letters will be honest, and you're responsible for what they say.
• If anyone asks you to stop writing, or asks about their information, you'll tell us at contact@tellux.co.uk within 2 working days so we can apply it across Tellux.

We're responsible for the planning information we collect, for our notice to homeowners (read it here), for the opt-out list and for posting letters you ask us to post. We may suspend an account that breaks this section.

7. Fair use

• Don't use Tellux for anything unlawful, or to send anything misleading, offensive or unwanted.
• Don't scrape, copy or resell data from Tellux, share your login, or try to break or get round how Tellux works.

8. Your content

Your letters, templates, logo and signature stay yours. You let us store and use them only to run Tellux for you, including printing and posting letters you ask us to post. Make sure you have the right to use any logo or image you upload.

The Tellux website, software, name and logo belong to us.

9. Liability

• We can't promise Tellux will always be available or that any letter will win you work.
• We aren't liable for lost profits, lost business or indirect losses.
• Our total liability to you in any 12 months is limited to what you paid us in that time, or £100 if that's more.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.

10. Ending the agreement

You can close your account at any time by emailing us. We may suspend or close an account that seriously breaks these terms, and will usually warn you first. Our privacy policy explains what happens to your information.

11. Changes

We'll email you at least 30 days before any change to these terms that matters. If you don't agree, you can cancel before it applies.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any disputes.